Returns Policy

RETURNS:

Our policy lasts 24 hours. If 24 hours have gone by since your purchase, unfortunately we won't be able to offer you a refund or exchange. Only products purchased carry the ReNew brand would be considered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds will be granted (if applicable)

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, this is at the sole discretion of the Owners. If you are approved, then your refund will be processed, and a credit will automatically be applied to your account. We do not offer cash/credit cards returns.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPPING
No refunds are offered on shipping charges.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Should you require further assistance please contact 072 532 3211 - Thank you